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Remote Assistance
If you need computer assistance please follow the next steps:

1. Download the following software on your desktop: click here

2. On the window click on the button “Save” ("Enregistrer") :

3. When the download is finished, go on your desktop and double click on this icon :

4. On the windows click the button « Execute » :


5. On the following windows type "avante" as password and click OK

 

6. When the software has been downloaded and installed please call Marc Rudisuhli at +41 22 310 82 64

7. When you have me on the phone, go on the bottom right of your computer, right click on the eye icon and select « Add New Client »

6. On the windows open add the following :
In the first field type: 213.3.27.94
Click the button: “OK”